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FAQ

Clear answers for confident decision-making.

At Investnmarket, we believe trading should be simple, transparent, and supported at every step. Our FAQ section provides clear, structured answers to the most common questions about accounts, funding, trading, and platform use. 

Browse the categories below to find quick, reliable guidance whenever you need it.

How quickly can I open a live trading account?

Opening a live account is quick and straightforward, usually taking less than a minute to complete.

You will need a recent utility bill (such as water or electricity) or a bank statement issued within the last six months. Online statements and mobile phone bills are not accepted.
Leverage settings can be adjusted through your Client Portal. Select the relevant account, follow the instructions, and ensure no open positions exist before making changes.
You can create an additional account directly from your Client Portal by following the registration steps and selecting your preferred account type, base currency, and leverage.
Which payment methods are available for deposits?
Deposits and withdrawals can be made through the Client Portal, where all available payment methods are listed and managed in one place.
Yes, internal transfers between your accounts can be completed via the Client Portal by selecting the source, destination, and transfer amount.
Client funds are kept in segregated accounts, fully separated from company operational funds, ensuring strict protection and financial security.
Deposits are processed through the Client Portal. Processing times vary depending on the method used, with bank transfers taking longer than other payment options.
We do not charge any deposit fees. However, your payment provider or bank may apply their own charges.
Yes, multiple currencies are accepted. If you deposit in a different currency, it will be automatically converted at the prevailing exchange rate.
Withdrawals are possible if your free margin is sufficient to cover the requested amount and any applicable charges.
If a bonus was applied, part of it may be adjusted proportionally when funds are withdrawn to reflect the correct bonus allocation.
Withdrawals can be requested via the Client Portal. Deposits are typically returned to the original payment method, while profits are sent to your bank account.
Do I need to install software to trade?
No installation is required. The WebTrader platform runs directly in your browser, allowing instant access from any device.
Negative Balance Protection ensures your account cannot fall below zero, as any negative balance is covered.
Trading is available 24 hours a day from Monday to Friday, based on server time (GMT+2 or GMT+3 during daylight saving).
Charts display the Bid price, while Buy orders are executed at the Ask price. The difference reflects the spread.
This message appears when a new request is sent before the previous one has been processed.
Re-quotes happen during fast-moving markets when prices change before execution. They may also be caused by slow internet connections.
Yes, both are supported. However, trading decisions and outcomes using these tools remain your responsibility.
In certain conditions, Take Profit may act differently depending on position type and market price execution, which can result in closures at a loss.
Pending orders may be cancelled if there is not enough free margin to support them.
Balance reflects closed trades, while equity includes both closed and open positions in real time.
Once an order reaches the trading server, cancellation may not always be possible.
Execution depends on Ask and Bid pricing. Sell orders close at Ask, not the chart Bid price.
Fractional pip pricing is used, meaning displayed spreads may look higher than actual pip values.
Swap charges on Wednesdays are tripled to account for weekend rollover.
How do I access WebTrader?

Log in to your Client Portal and launch WebTrader directly. A WebTrader account is required before access.

Yes, WebTrader runs entirely in your browser and functions seamlessly on smartphones, tablets, and desktop devices.
Yes, the platform is designed with a clear and intuitive interface, making it suitable for both beginners and experienced traders.

Yes, positions can be opened, closed, and tracked live directly through the platform.